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"Crossing the Quality Chasm: A New Health System for the 21st Century". IOM Report, 2001; http://www.nap.edu/books/0309072808/html/

"Quality is Free," Philip Crosby, 1979.

"Quality Without Tears," Philip Crosby, 1984.

"The Goal: a Process of Ongoing Improvement", E. Goldratt and J. Cox, 1992.

"Out of the crisis," W. Edward Deming, 1986.

"The Deming Management Method," Mary Walton, MIT, 1986.

"Statistical Analysis for Decision Makers in Healthcare", Jeffery C. Bauer, 2001.

"Hospital Quality Assurance Manual," Rowland and Rowland, Aspen, 1989.

"The Manual of Nursing Quality Assurance," Rowland and Rowland, Aspen, 1989.

"Deming Management at Work," Mary Walton, Putnam's Sons, N.Y., 1990.

"Quantitative Methods in Quality Management," Longo D.R. and Bohr D., AHA 1991.

"Total Quality Productivity and Management in Health Care Organization," V.K. Omachonu, Quality Press, 1991.

"Completeness," Philip Crosby, 1990.

"Leading," Philip Crosby, 1992.

"Liberation Management," Thomas Peters, 1992.

"Improving Quality," by C. Meisenheimer, Aspen, 1992.

"NAHQ Guide to Quality Management," NAHQ, 1995.

"Re-engineering Management," James Champy, 1995.

"Juran on Leadership for Quality," J. Juran, 1989.

"Guide to Quality Control," K. Ishikawa, 1993.

"Re-engineering the Corporation," M. Hammer and J. Champy, 1993.

"The Re-engineering Revolution," M. Hammer and S. Stanton, 1995.

"The New Economics" by W. Edward Deming, 1991